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Privacy policy

Privacy Policy

This Privacy Policy outlines the collection and handling of your information when using our products or services provided by Fastlane Grupp OÜ (“Fastlane,” “we,” or “us”). Your choices regarding information usage, objections to certain data practices, and access to/update of your information are explained herein. If you disagree with this policy, refrain from using our Services or engaging with our business.

What Information We Collect About You

We collect information when directly provided by you, through service usage, or from other sources as described below: Information You Provide to Us Account Information: Gathered when registering an account, encompassing contact details and related information. Details about Your Customers and Drivers: Provided when utilizing our Services, such as customer contact details and delivery locations. This includes information about drivers involved in deliveries. Payment Information: Collected during registration for specific paid Services, including billing representative details and payment card information via secure payment processing services. Information Automatically Collected When Using Our Services Your Service Usage: Tracking the features you utilize and your interactions within our Services. Device and Connection Information: Data about your device, like device type, connection settings, operating system, browser details, IP address, URLs, device identifiers, and crash data. IP addresses or country preferences may be used to enhance Service experience. Cookies and Other Tracking Technologies: Fastlane may use such technologies for functionality and recognizing users across Services and devices.

How We Use Collected Information

Our usage of your information depends on Service usage, preferences communicated, and specific Services offered: Providing Services: Utilizing customer and driver information for route planning and delivery coordination. Service Improvement: Employing user-provided feedback to enhance and develop new features. Communications: Using your contact details for transactional, support, technical, and administrative communications within Services. Marketing and Engagement: Sending promotional content based on your Service usage to enhance user experience. Opt-out options for receiving communications are available. Customer Support, Safety, and Security: Resolving technical issues, analyzing crashes, and monitoring and securing Services from fraudulent activities or policy violations. Protecting Legitimate Business Interests: Utilizing information for legal compliance, claims, and business transactions.

Legal Bases for Processing (for EEA users)

For individuals in the European Economic Area (EEA), data collection and processing are governed by applicable EU laws. Our legal bases for processing include: Necessity to provide Services, protect security, and support personalized features. Satisfying legitimate interests (not overridden by data protection interests). Consent for specific purposes. Compliance with legal obligations. You retain the right to revoke consent or object to processing based on legitimate interests, although this may impact Service usage.

Data Access and Sharing

Only authorized personnel, specific services managing controls, and trusted third-party applications may access your personal data. In some cases, government agencies may receive data to fulfill legal obligations or enforce laws.

Data Storage and Security

Information is stored with EU-based data hosting services using technical security measures. While efforts are made to secure data, complete immunity against online intrusion isn’t guaranteed. SSL encryption secures sensitive data exchange.

Data Retention

Information retention depends on various types of data, stored until deletion or anonymization becomes feasible. We retain certain data to fulfill legal obligations, enforce agreements, resolve disputes, support operations, and enhance Services.

Your Right to Data Deletion

You retain the right to request deletion of your information. Use the chat widget on our pages to request data deletion.

Policy Changes

Fastlane may update this policy, reflecting the revised date at the bottom. Regularly review changes to stay informed. Continued use after policy changes implies acceptance.

Your Acceptance of Terms

By using our Site, you signify acceptance of this policy. Refrain from using the Site if you disagree. Continued usage after policy modifications denotes acceptance of changes.

Contacting Us

For inquiries about Fastlane or this Privacy Policy, contact us at:


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